Shipping policy

SHIPPING POLICY

Order Processing Time All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high volume periods or unexpected carrier delays, processing and delivery times may be slightly impacted.

Shipping Rates & Free Shipping Eligibility We offer Free Standard Shipping on orders over $99. For orders under $99, shipping charges for your order will be calculated and displayed at checkout.

Shipping Destinations & Restrictions (Contiguous U.S. Only) FREE SHIPPING IS AVAILABLE ONLY WITHIN THE 48 CONTIGUOUS UNITED STATES. Free shipping does not apply to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations. At this time, SAS Distribution does not offer free shipping to these excluded locations. Additional shipping rates and restrictions will apply at checkout for any orders shipping outside the contiguous United States.

Order Tracking When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active and update in the carrier's system.

Lost, Stolen, or Damaged Packages SAS Distribution is not liable for any products damaged or lost during transit once the package is handed over to the carrier. If your order arrives damaged due to shipping, please contact the shipment carrier immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Additionally, SAS Distribution is not responsible for packages that are stolen or missing from your property after they have been officially marked as "Delivered" by the carrier.

Contact Us If you have any further questions or concerns regarding your shipment, please contact our support team at sasmysterysupport@sasmystery.com.