Refund policy

MYSTERY BOXES – ALL SALES ARE FINAL Due to the nature of Mystery Box sales, ALL SALES ARE FINAL. NO REFUNDS, RETURNS, OR EXCHANGES WILL BE ACCEPTED for any Mystery Box purchase. The customer understands and voluntarily accepts the inherent uncertainty involved in purchasing a Mystery Box, including the possibility that the perceived, retail, or resale value of the items received may be less than the purchase price.

STANDARD ITEMS (30-Day Return Policy) For any non-mystery box items (if applicable), we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for eligible items, you can contact us at sasmysterysupport@sasmystery.com. Please note that returns will need to be sent to the following address: 75 Pashley Ave, Trenton, NJ 08618, US.

If your eligible return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sasmysterysupport@sasmystery.com

Damages and issues Please inspect your order upon reception and contact us immediately if the package is completely destroyed in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. (Note: Cosmetic imperfections, damaged retail packaging, or missing accessories on items inside a Mystery Box do not qualify as defective, as those items are explicitly sold AS-IS).

Exceptions / non-returnable items As stated above, ALL MYSTERY BOXES are strictly non-returnable. Additionally, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We do not offer exchanges for Mystery Boxes. For other eligible items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your authorized return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sasmysterysupport@sasmystery.com.